ORDER INFORMATION/ RETURN POLICY
RETURN & REFUND POLICY
Customer Service
Order Information
Policies
Return Policy
You may return merchandise for a full refund within 30 days of the original invoice date, excluding shipping charges.
Conditions for Returns:
- Items must be brand new with all original manufacturer packaging, materials, and accessories (instruction booklets, inserts, blank warranty cards).
- Remove all unnecessary pre-existing labels from the box.
- Merchandise must include the original UPC.
- Original packaging should be enclosed within an outer shipping box. Do not write on or attach labels directly to the manufacturer’s packaging.
Restocking Fees:
- No restocking fee for returns due to our error, shipping mistakes, or damaged merchandise.
- All other returns are subject to a 15% restocking fee.
- Special order items are final sale and cannot be returned.
How to Make a Return:
- Log in to your account, select the order, and follow the steps to generate your Return Form
- Don’t have an account? Locate your order here.
Refund Policy
- Refunds are processed within 3–5 business days after we receive your return.
- You will be notified by email once your return is processed.
- We reserve the right to refuse returns or refunds, or charge a restocking fee for items that do not meet the requirements above.
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